Scroll down ↓
Scroll down ↓
We test your product lifecycle with stakeholders, identifying ways to boost efficiency and enhance the total product experience, then design and build solutions to bring those ideas to life.
We test your product lifecycle with stakeholders, identifying ways to boost efficiency and enhance the total product experience, then design and build solutions to bring those ideas to life.
We test your product lifecycle with stakeholders
Identifying ways to boost efficiency and enhance the total product experience
Then design and build solutions to bring those ideas to life
We test your product lifecycle with stakeholders, identifying ways to boost efficiency and enhance the total product experience, then design and build solutions to bring those ideas to life.
We test product lifecycle steps
We test product lifecycle steps
We test product lifecycle steps
We test product lifecycle steps
Setup
Setup
Usage
Usage
Support
Support
Review
Review
1
Product Setup
Product Setup
Product Setup
Product Setup
40% max.
25% avg.
Up to 40% of all customer inquiries can be prevented by providing products with good user instructions.
Avg. 25% reduced demand for installation technicians through modular plug-and-play designs.
(Gartner, 2022)
(Techniekpact, 2024)
Up to 40% of all customer inquiries can be prevented by providing products with good user instructions.
Up to 40% of all customer inquiries can be prevented by providing products with good user instructions.
Up to 40% of all customer inquiries can be prevented by providing products with good user instructions.
Avg. 25% of reduction in demand for installation technical personnel through modular plug-and-play designs.
Reduced demand for installation technicians through modular plug-and-play designs.
Reduced demand for installation technicians through modular plug-and-play designs.
(Gartner, 2022)
(Gartner, 2022)
(Gartner, 2022)
(Techniekpact, 2024)
(Techniekpact, 2024)
(Techniekpact, 2024)
40% max.
Up to 40% of all customer inquiries can be prevented by providing products with good user instructions.
(Gartner, 2022)
25% avg.
Avg. 25% reduced demand for installation technicians through modular plug-and-play designs.
(Techniekpact, 2024)
2
Product Usage
Product Usage
Product Usage
Product Usage
20% avg.
45% max.
Avg. 20% of consumer product returns are caused by incorrect usage rather than a defect.
Up to 45% of warranty claims can be prevented by simplifying maintenance and designing products intuitively.
(TechSmith, 2019)
(Nielsen Norman Group, 2021)
Avg. 20% of consumer electronic product returns are caused by incorrect usage rather than a defect.
Of consumer product returns are caused by incorrect usage rather than a defect.
Of consumer product returns are caused by incorrect usage rather than a defect.
Up to 45% of warranty claims can be prevented by designing products intuitively.
Up to 45% of warranty claims can be prevented by designing products intuitively.
Up to 45% of warranty claims can be prevented by designing products intuitively.
(TechSmith, 2019)
(TechSmith, 2019)
(TechSmith, 2019)
(Nielsen Norman Group, 2021)
(Nielsen Norman Group, 2021)
(Nielsen Norman Group, 2021)
20% avg.
Avg. 20% of consumer product returns are caused by incorrect usage rather than a defect.
(TechSmith, 2019)
45% max.
Up to 45% of warranty claims can be prevented by simplifying maintenance and designing products intuitively.
(Forrester Research, 2021)
3
Product Support
Product Support
Product Support
Product Support
22% max.
50% avg.
Up to 22% increase in purchases amounts through service upsells, such as additional maintenance.
Avg. 50% of all usage questions and complaints arise from unclear, inaccessible documentation.
(McKinsey, 2020)
(Nielsen Norman Group, 2022)
Up to 22% increase in purchases amounts through service upsells, such as additional maintenance.
Up to 22% increase in purchases amounts through service upsells, such as additional maintenance.
Up to 22% increase in purchases amounts through service upsells, such as additional maintenance.
Avg. 50% of all usage questions and complaints arise from unclear, inaccessible documentation.
Avg. 50% of all usage questions and complaints arise from unclear, inaccessible documentation.
Avg. 50% of all usage questions and complaints arise from unclear, inaccessible documentation.
(McKinsey, 2020)
(McKinsey, 2020)
(McKinsey, 2020)
(Nielsen Norman Group, 2022)
(Nielsen Norman Group, 2022)
(Nielsen Norman Group, 2022)
22% max.
Up to 22% increase in purchases amounts through service upsells, such as additional maintenance.
(McKinsey, 2020)
50% avg.
Avg. 50% of all usage questions and complaints arise from unclear, inaccessible documentation.
(Nielsen Norman Group, 2022)
4
Product Review
Product Review
Product Review
Product Review
70% avg.
45% avg.
Avg. 70% of customers leave a brand after one bad product or service experience.
Avg. 45% of successful new products or market entries are based on feedback from existing customers.
(Forrester Research, 2021)
(Harvard Business Review, 2020)
Avg. 70% of customers leave a brand after one bad product or service experience.
Avg. 70% of customers leave a brand after one bad product or service experience.
Avg. 70% of customers leave a brand after one bad product or service experience.
Avg. 45% of successful new products or market entries are based on feedback from existing customers.
Avg. 45% of successful new products or market entries are based on feedback from existing customers.
Avg. 45% of successful new products or market entries are based on feedback from existing customers.
(Forrester Research, 2021)
(Forrester Research, 2021)
(Forrester Research, 2021)
(Harvard Business Review, 2020)
(Harvard Business Review, 2020)
(Harvard Business Review, 2020)
70% avg.
Avg. 70% of customers leave a brand after one bad product or service experience.
(Forrester Research, 2021)
45% avg.
Avg 45% of successful new products or market entries are based on feedback from existing customers.
(Harvard Business Review, 2020)
What we bring
to the table
What we bring to the table
What we bring to the table
EVOLVE
EVOLVE
EVOLVE
WITH DARWIN
WITH DARWIN
WITH DARWIN
Scroll down ↓
We test your product lifecycle with stakeholders, identifying ways to boost efficiency and enhance the total product experience, then design and build solutions to bring those ideas to life.
We test product lifecycle steps
Setup
Usage
Support
Review
1
Product Setup
40% max.
25% avg.
Up to 40% of all customer inquiries can be prevented by providing products with good user instructions.
Avg. 25% reduced demand for installation technicians through modular plug-and-play designs.
(Gartner, 2022)
(Techniekpact, 2024)
Up to 40% of all customer inquiries can be prevented by providing products with good user instructions.
Avg. 25% of reduction in demand for installation technical personnel through modular plug-and-play designs.
(Gartner, 2022)
(Techniekpact, 2024)
40% max.
Up to 40% of all customer inquiries can be prevented by providing products with good user instructions.
(Gartner, 2022)
25% avg.
Avg. 25% reduced demand for installation technicians through modular plug-and-play designs.
(Techniekpact, 2024)
2
Product Usage
20% avg.
45% max.
Avg. 20% of consumer product returns are caused by incorrect usage rather than a defect.
Up to 45% of warranty claims can be prevented by simplifying maintenance and designing products intuitively.
(TechSmith, 2019)
(Nielsen Norman Group, 2021)
Avg. 20% of consumer electronic product returns are caused by incorrect usage rather than a defect.
Up to 45% of warranty claims can be prevented by designing products intuitively.
(TechSmith, 2019)
(Nielsen Norman Group, 2021)
20% avg.
Avg. 20% of consumer product returns are caused by incorrect usage rather than a defect.
(TechSmith, 2019)
45% max.
Up to 45% of warranty claims can be prevented by simplifying maintenance and designing products intuitively.
(Forrester Research, 2021)
3
Product Support
22% max.
50% avg.
Up to 22% increase in purchases amounts through service upsells, such as additional maintenance.
Avg. 50% of all usage questions and complaints arise from unclear, inaccessible documentation.
(McKinsey, 2020)
(Nielsen Norman Group, 2022)
Up to 22% increase in purchases amounts through service upsells, such as additional maintenance.
Avg. 50% of all usage questions and complaints arise from unclear, inaccessible documentation.
(McKinsey, 2020)
(Nielsen Norman Group, 2022)
22% max.
Up to 22% increase in purchases amounts through service upsells, such as additional maintenance.
(McKinsey, 2020)
50% avg.
Avg. 50% of all usage questions and complaints arise from unclear, inaccessible documentation.
(Nielsen Norman Group, 2022)
4
Product Review
70% avg.
45% avg.
Avg. 70% of customers leave a brand after one bad product or service experience.
Avg. 45% of successful new products or market entries are based on feedback from existing customers.
(Forrester Research, 2021)
(Harvard Business Review, 2020)
Avg. 70% of customers leave a brand after one bad product or service experience.
Avg. 45% of successful new products or market entries are based on feedback from existing customers.
(Forrester Research, 2021)
(Harvard Business Review, 2020)
70% avg.
Avg. 70% of customers leave a brand after one bad product or service experience.
(Forrester Research, 2021)
45% avg.
Avg 45% of successful new products or market entries are based on feedback from existing customers.
(Harvard Business Review, 2020)
What we bring
to the table
EVOLVE
WITH DARWIN